Service Excellence

Programmes

Service Excellence

We inspire organizations to elevate service delivery, creating experiences that delight customers and strengthen brand loyalty. Through immersive training, storytelling, and coaching, we help teams develop a customer-centric mindset, master communication skills, and implement processes that consistently exceed expectations. Our programmes focus on aligning people, process, and purpose to ensure service excellence becomes part of the organizational DNA, leaving lasting impact on both clients and employees.

lubuto service excellence
“I truly appreciate the way you treated us and how clearly you taught us how to work properly and professionally. The guidance on respecting employers, working hard, and carrying ourselves well at work was so valuable. I now see it that it is my responsibility to follow the guidelines you taught us today.”

Orientation Manufacturing

Serve With Pride

Serve With Pride develops customer service excellence through communication skills, empathy, and teamwork for frontline and call centre staff.

Target Audience: Frontline staff, call centre agents, service teams.

Format: 2-day workshop.

Integral Customer Service

Integral Customer Service embeds Ubuntu principles in customer experience, emphasizing empathy and consistent service excellence.

Target Audience: Customer-facing teams.

Format: 1-day workshop.

Marketing for Non-Marketers

Marketing for Non-Marketers introduces basic marketing and brand-building skills for non-marketing professionals to support customer-focused business strategies.

Target Audience: Non-marketing professionals.

Format: 1-day training.

Enrol Your Teams Today!

Let’s talk about how you can upskill your teams with training that delivers real business impact.